Refund policy

Return & Refund Policy

Every Tiny Chocolatier treat is handmade to order in small batches, and because chocolate is a perishable food we're unable to accept returns or exchanges if you simply change your mind. Personalised items are made especially for you and can't be cancelled once we've started making them. This doesn't affect your statutory rights.

Damaged, faulty or incorrect orders. If anything arrives damaged, melted, faulty or isn't what you ordered, we'll put it right. Please email Hello@TheTinyChocolatier.com within 48 hours of delivery with your order number and a photo of the item and packaging, and we'll send a replacement or give you a full refund for the affected items.

Orders that don't arrive. If your order hasn't arrived within 14 working days of dispatch, please email us. We'll check with the courier and, if it's lost, send a replacement or refund you.

USA and Canada. Chocolate is sensitive to heat. Please only order when temperatures are below 25°C (77°F). Once an order leaves us we can't guarantee its condition in warm weather and can't offer refunds or replacements for heat-related damage.

Workshops. If you can no longer attend a workshop, please email us as soon as possible and we'll do our best to help.

How refunds are paid. Approved refunds go back to your original payment method, usually within 5–10 working days.